The following installation and setup information applies to Canada users.

Install Database and Claim Form

Set the Region and Language on your computer to Canada, then install the Trial Version. The Canadian database and claim form will be automatically installed.

If you need to send ADA paper claims for an American patient, on the Insurance Plan, Other Ins Info tab for the plan, select the ADA claim form. You will need to purchase blank forms from somewhere. We are not allowed by law to include them in our software for users outside the Unites States.

E-Claims

CDAnet compliant e-claims can be sent from DentOffice using ITRANS.

• Instream can be used instead of ITRANS for hygienists and denturists. Just install the required certificates under the CDANet user as you would for ITRANS. See CDA Digital IDs.
• Claimstream can be used if using an older iTrans version and you are sending to Alberta Blue Cross.

Tooth Numbering/Surfaces

In Chart Module Preferences, change the Tooth Nomenclature value to FDI notation. Supernumerary teeth can be entered as 99.

In the USA:

• Valid tooth surfaces are MOIDBLF (facial). See Enter Treatment.
• We use V to represent a class 5 location along the gingival margin of the B or F.

In Canada:

• Valid tooth surfaces are MOIDBLV (vestibular).
• Class 5 is represented by 5 instead of V to avoid confusion with vestibular.

Ontario Dentist Unique Identification Numbers (UIN)

We are aware of the UIN changes for newly licensed dentists in Ontario (may begin with the digits 36, in addition to 06 and 56). Currently DentOffice only checks a provider number to ensure it is exactly 9 digits before allowing claims to be sent electronically. It does not check for a particular digit or format. With the UIN change, provider numbers will remain 9 digits long. Thus Ontario dentists should experience no issues when sending claims from DentOffice.

Clinics

If you are using the Clinics feature, make sure to use a different provider for each dentist/clinic combination. Each dentist is assigned an office number on the Edit Provider window. See, Canada Provider Setup. So if a dentist is at two offices, the only way to enter two office numbers is to use two separate providers.

Privacy Laws

DentOffice only stores personal data for a short time when running conversions or for web forms not yet collected by the office. This information is encrypted, secure, and deleted after the amount of time required to perform the service.